Formulasi Standar Operasional Prosedur (SOP) untuk Meningkatkan Efisiensi Operasional di Divisi Operasional CV. Langgeng Jaya
DOI:
https://doi.org/10.52436/1.jpti.1439Kata Kunci:
Administrasi Transaksi, Efisiensi Operasional, Pelayanan Pelanggan, Pengelolaan Stok, Standar Operasional ProsedurAbstrak
Pada era globalisasi, perusahaan ritel menghadapi tantangan besar dalam menjaga efisiensi dan efektivitas operasional guna mempertahankan daya saing. CV. Langgeng Jaya sebagai perusahaan ritel aksesoris elektronik masih mengalami kendala pada aspek pengelolaan stok, pelayanan pelanggan, dan tata kelola administrasi, yang ditandai dengan inkonsistensi pencatatan stok, proses retur yang lambat, serta keterlambatan pelaporan transaksi outlet. Penelitian ini bertujuan untuk memformulasikan Standar Operasional Prosedur (SOP) yang dapat meningkatkan efisiensi dan efektivitas operasional perusahaan. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan teknik wawancara mendalam kepada Supervisor Outlet serta studi dokumentasi proses operasional yang sudah berjalan. Hasil penelitian menunjukkan bahwa formulasi tiga SOP, yaitu SOP Stock Opname, SOP Retur Penjualan Customer Outlet (Retail), dan SOP Pelaporan Transaksi Outlet, mampu menjawab permasalahan yang dihadapi. Penerapan SOP Stock Opname meningkatkan akurasi data persediaan, SOP Retur Penjualan mempercepat dan menstandardisasi proses retur pelanggan, sedangkan SOP Pelaporan Transaksi Outlet memperkuat transparansi keuangan dan akuntabilitas administrasi. Secara keseluruhan, hasil penelitian ini menegaskan bahwa penyusunan SOP yang tepat dapat meningkatkan konsistensi pelayanan, meminimalkan kesalahan operasional, serta memperkuat tata kelola perusahaan dalam menghadapi persaingan ritel yang semakin kompetitif.
Unduhan
Referensi
M. E. Porter, Competitive Advantage: Creating and Sustaining Superior Performance, vol. Fir Free P, no. 1. 1998. doi: 10.1016/j.neubiorev.2009.11.015.
J. Barney, “Firm Resources and Sustained Competitive Advantage,” J. Manage., vol. 17, no. 1, 1991, doi: 10.1177/014920639101700108.
M. Levy, B. A. Weitz, and D. Grewal, “Retailing Management, 10th Edition,” McGraw Hill Educ., vol. 43, no. 11, 2019.
ISO 9001:2015, “ISO 9001: 2015 Quality Management Systems- Requirements,” Int. Stand. Organ., vol. 2015, 2015.
A. A. Repi, “Iklim Organisasi Pada Perusahaan Manufaktur Karoseri Pt. Karoseri Sus Surabaya,” J. Manaj. Indones., vol. 19, no. 2, p. 123, 2019, doi: 10.25124/jmi.v19i2.1638.
N. Slack, S. Chambers, R. Johnston, and A. Betts, “Operations and Process Management,” Oper. Manag., 2012.
M. A. Khamdi, “Evaluasi Pengendalian Internal Terhadap Salah Saji Material,” J. Ilm. Ekon. Manajeemn Bisnis dan Akunt., vol. 1, no. 3, pp. 89–98, 2024.
A. Bakhtiar, A. Nugraha, H. Suliantoro, and D. Pujotomo, “The effect of quality management system (ISO 9001) on operational performance of various organizations in Indonesia,” Cogent Bus. Manag., vol. 10, no. 2, 2023, doi: 10.1080/23311975.2023.2203304.
R. Cz?dörová and J. Gnap, “Investigation of the Effectiveness of the Introduction of the Quality Management System According to the ISO 9001 Standard in Transport Companies: Slovakia Case Study,” Sustain., vol. 15, no. 3, 2023, doi: 10.3390/su15032401.
D. Mawonde, J. Nyoni, P. Mabwe, and L. Kamvumbi, “An assessment of the effect of inventory control systems on organisational performance in the mining sector in Zimbabwe,” Cogent Bus. Manag., vol. 11, no. 1, 2024, doi: 10.1080/23311975.2023.2298535.
N. S. Sulthan, J. Jaswadi, and S. Sulistiono, “Designing Debt Payment Standard Operating Procedures in the SMEs Retail Industry Using Business Process Modeling and Notation (BPMN): A Case Study of a Retailer in East Java, Indonesia,” Dinasti Int. J. Econ. Financ. Account., vol. 2, no. 4, 2021, doi: 10.38035/dijefa.v2i4.992.
D. Rahmaningtias and S. W. Hati, “Perancangan Standard Operating Procedure (SOP) dan Sistem Informasi Barang Masuk dan Keluar pada Ritel PT Krisna Makmur Abadi,” J. AKUNTANSI, Ekon. dan Manaj. BISNIS, vol. 8, no. 1, 2020, doi: 10.30871/jaemb.v8i1.2001.
E. Sitorus and S. S. F. Nasution, “PEMBAKUAN AKTIVITAS PERGUDANGAN DENGAN STANDARD OPERATING PROCEDURE (SOP) DI PT. XYZ,” J. Sist. Tek. Ind., vol. 19, no. 2, 2018, doi: 10.32734/jsti.v19i2.376.
L. W. Halawa, J. B. I. . Gea, I. Harefa, and M. H. Waruwu, “Pengaruh Standar Operasional Prosedur Return Barang Terhadap Loyalitas Pelanggan Di Jne Cabang Gunungsitoli,” JMBI UNSRAT (Jurnal Ilm. Manaj. Bisnis dan Inov. Univ. Sam Ratulangi)., vol. 11, no. 1, pp. 1061–1077, 2024, doi: 10.35794/jmbi.v11i1.56048.
R. Roy, J. Brown, and C. Gaze, “Re-engineering the construction process in the speculative house-building sector,” Constr. Manag. Econ., vol. 21, no. 2, pp. 137–146, 2003, doi: 10.1080/0144619032000049674.
R. Grant, Contemporary Strategy Analysis: Text and Cases Edition, no. 9. 2016.
M. Miles, M. Huberman, and S. Johnny, Qualitative Data Analysis: A Methods Sourcebook, vol. 11, no. 1. 2019.
E. ARSLAN, “Validity and Reliability in Qualitative Research,” Pamukkale Univ. J. Soc. Sci. Inst., 2022, doi: 10.30794/pausbed.1116878.
R. Vivek, Y. Nanthagopan, and S. Piriyatharshan, “Beyond Methods: Theoretical Underpinnings of Triangulation in Qualitative and Multi-Method Studies”,” SEEU Rev., vol. 18, no. 2, 2023, doi: 10.2478/seeur-2023-0088.
N. Carter, D. Bryant-Lukosius, A. Dicenso, J. Blythe, and A. J. Neville, “The use of triangulation in qualitative research,” Oncol. Nurs. Forum, vol. 41, no. 5, pp. 545–547, 2014, doi: 10.1188/14.ONF.545-547.
L. Birt, S. Scott, D. Cavers, C. Campbell, and F. Walter, “Member Checking: A Tool to Enhance Trustworthiness or Merely a Nod to Validation?,” Qual. Health Res., vol. 26, no. 13, 2016, doi: 10.1177/1049732316654870.
M. Carcary, “The Research Audit Trail: Methodological Guidance for Application in Practice,” Electron. J. Bus. Res. Methods, vol. 18, no. 2, 2020, doi: 10.34190/JBRM.18.2.008.
L. S. Nowell, J. M. Norris, D. E. White, and N. J. Moules, “Thematic Analysis: Striving to Meet the Trustworthiness Criteria,” Int. J. Qual. Methods, vol. 16, no. 1, pp. 1–13, 2017, doi: 10.1177/1609406917733847.
